Shipping times are approximately 14 days.

Access to sales on the website www.giaquintobags.com, owned by the company I Giaquinto s.r.l., implies the acceptance, without any reservation, of the following conditions:
Article 1 - Company
I Giaquinto s.r.l., is a limited liability company under Italian law, Tax Code. and VAT number 07997331215, with registered office in Naples at via R. Morghen n. 36.Customer Service Number: +39/0810106435 Italy From 9.30 am to 5.30 pm from Monday to Friday
Customer Service e-mail address: customer@giaquintobags.com
Customer Service ordinary mail address: customer@giaquintobags.com
Article 2 - Purpose
These General Conditions of Sale define the rights and obligations of the parties in the context of the sale of products made through the e-commerce site www.giaquintobags.com to the purchasers of the products. By placing an order, the buyer declares to be at least 18 years old, to be a consumer pursuant to art. 3 paragraph 1, letter a) of Legislative Decree no. 206/2005 (Consumer Code) and to be the owner or to have the availability of an e-mail address communicated to the company I Giaquinto s.r.l. Each buyer declares to have read the pre-contractual and contractual information, including these General Conditions of Sale provided to him by the company I Giaquinto s.r.l. pursuant to art. 49, paragraph 1, of the Consumer Code and to accept the rights and obligations resulting from placing the order. All orders are governed by these General Conditions of Sale.
Article 3 - Preliminary clarifications and terminology
The set of sales proposals of I Giaquinto s.r.l. on its website are addressed to Italy and the European Union and are formulated in Italian and English. Any natural person, adult and legally capable who, having spontaneously registered on the e-commerce site and wishing to purchase the products offered, meets the requirements set out in these General Conditions, may purchase or book a product under the conditions set out in these General Conditions of Sale by sending an "Order".
Article 4 - Access and registration procedures
Access to the site for the purchase or reservation of a product is possible upon spontaneous registration to the same to be carried out by following the instructions indicated under "Shopping at Giaquinto" in the Customer Care section.
Article 5 - Methods of placing the Order, price, invoicing
5.1. Buyers can place orders on the Internet by connecting to www.giaquintobags.com. The buyer guarantees that he is enabled to use a credit or debit card or his PayPal account to pay for the Order and that these means of payment allow him to have sufficient funds to cover all costs relating to the purchase. .
5.2. By clicking on the "Proceed to payment" button at the end of the purchase procedure - after checking the contents of the Order in his "Cart" and after having modified it, if necessary - the buyer places the Order and declares to accept in full and without any reservation these General Conditions of Sale. The Order will be considered accepted by I Giaquinto s.r.l., once payment of the price has been received. I Giaquinto s.r.l., will confirm each buyer's order by e-mail from time to time as well as the shipment. The order confirmation will contain the description of the products purchased, the price and other information relating to the order and the pre-contractual information referred to in art. 1 of these General Conditions of Sale.
5.3. The prices of products and services including taxes and duties are indicated in the offer sheet of the corresponding product. The VAT costs will be clearly indicated before the buyer is required to place the Order by clicking the "Proceed to payment" button. Once the Order has been placed, the prices, delivery costs and other information relating to the order and the pre-contractual information referred to in art. 1 of these General Conditions of Sale will remain visible in the "My Account / Order" section of the Website. The reference prices indicated next to the sale price correspond to the list prices to the public. However, it could happen that in some points of sale the same products are offered for sale at different prices, even lower.
5.4. An invoice for each Order will be available online in the "My Account / Order" section on the day of payment. In the event of total cancellation of the Order by the buyer, a "Credit Note", which will have the effect of canceling the corresponding invoice, will be entered in the "My Account / Order" section on the day of cancellation. The documents issued remain available online for six months from the date of issue.
5.5. Failure by the purchaser to comply with the obligations assumed pursuant to these General Conditions of Sale and in particular those relating to the payment of the price of the Order may result in, depending on the seriousness of the violation carried out, the suspension from access to the site. o account cancellation, without prejudice to the right of I Giaquinto srl to request payment of the damages suffered. Consequently, I Giaquinto s.r.l. will refuse the execution of any Orders placed by the suspended or excluded buyer.
Article 6 - Conformity of products
6.1. Each product offered for sale on the site owned by I Giaquinto s.r.l. it is accompanied by a product description sheet and a faithful photographic representation. However, taking into account the way the products are digitally presented on the Internet, it is possible that the perception by the purchaser of the description or photographic representation of the products and services does not exactly correspond to the product or service itself.
6.2. In the event of product non-compliance, the buyer must promptly notify I Giaquinto s.r.l., and may return the product by following the procedure provided in the "Returns and refunds" section accessible on the website. In case of non-compliance, the buyer may request I Giaquinto s.r.l .:
a) or the delivery of a product similar to the one ordered compatibly with stock availability;
b) or the refund of the price of the ordered product within thirty days from the request made by the buyer.
In this case, the costs for returning the ordered and delivered product as well as those for the eventual delivery of a new product will be borne by I Giaquinto s.r.l.

6.3. In any case, the provisions of this article do not have the effect of depriving the buyer of his right of withdrawal as described in article 8 of these General Conditions of Sale.

Article 7 - Availability of products
At the time of the order, the buyer will be informed about the actual availability of the product.
Article 8 - Right of withdrawal
8.1. Scope of
Without prejudice to the cases of exclusion indicated in the following paragraph, all products benefit from the "satisfied or reimbursed" clause which the buyer can avail of within fourteen days following the date of delivery of the product in accordance with the provisions of Articles 52 and following of Legislative Decree 206/2005, Consumer Code.
8.2. Exclusion of the right of withdrawal
The right of withdrawal is excluded with reference to certain products indicated in art. 59 of the Consumer Code. In particular, the right of withdrawal is excluded with respect to the supply of tailor-made or clearly personalized products.

8.3. Mode
To exercise his right of withdrawal, the buyer must use the appropriate form in the "Returns and refunds" section indicating the order number from which he intends to withdraw.
In case of exercise of the withdrawal, the buyer is required to return the products to I Giaquinto s.r.l., at his own expense, to the address indicated in art. 9 within fourteen days from the date on which the buyer communicated to I Giaquinto s.r.l. your decision to withdraw from the contract. The deadline is met if the buyer sends the products back to I Giaquinto s.r.l. before the expiry of that fourteen-day period.
The refund to the buyer is made within fourteen days from the day on which I Giaquinto s.r.l. received notice of the buyer's intention to withdraw from the contract, provided that I Giaquinto s.r.l. has received the products or proof of their return. Only the purchase price of the product will be refunded to the buyer, excluding shipping costs. The refund will be made using the same payment method used by the buyer for the initial transaction, unless otherwise agreed. It is understood that the reimbursement may be suspended until the goods are received or until the buyer has demonstrated their shipment. The costs associated with returning the products are borne by the buyer as required by art. 57, paragraph 1, of the Consumer Code.
The status of the withdrawal procedure and its indication are visible to the buyer in the "Orders" section.

Article 9 - Methods for returning the product by the buyer
In order to benefit from the provisions of art. 6 "Product conformity" and the provisions of art. 8 "Right of withdrawal" the buyer must return the product to I Giaquinto s.r.l. within fourteen days from the date of delivery; the buyer can request the return documents through their account by going to the "Returns and refunds" section, selecting the order name and then clicking on "I wish to return a product". The return of the product must be made to the address: P&C, Viale delle industrie n.6 80022 Arzano (NA) Italy.
To make the return, the buyer can refer to a courier of his choice.
The product must be returned: a) or properly packaged in its original packaging, in perfect condition for resale (not ruined, damaged or soiled) and equipped with all its accessories, instructions for use and documentation; b) with the invoice; c) without any evident signs of use other than those compatible with carrying out a test of the same, i.e. that it does not bear any trace of prolonged use (of more than a few minutes) exceeding the time necessary for a test, and that is not in a state that does not allow its resale.

Article 10 - Payment
The payment of what has been purchased is made on the day of the Order by credit / debit card (VISA, VISA Electron, MasterCard, American Express, Maestro OTHER) or PayPal (MasterCard, VISA, VISA Electron, PostePay, Maestro, Discover, American Express , Aura). In case of payment by credit card, for each order, the charge to the buyer's bank account will take place 24 hours after the date of placing the Order and the Order will be considered effective for I Giaquinto s.r.l. only after the approval of the bank payment centers. In the event that the payment is made via PayPal, the debit or refusal will be immediate. According to the provisions of the Privacy Policy and Personal Data Protection relating to the Website www.giaquintobags.com, to ensure greater security in the processing of personal data, it does not store the buyer's bank details. The buyer is required to record and print the payment data if he wishes to keep the details of his bank transaction.
Article 11 - Security
The Website is equipped with one of the most effective protection systems currently available. The Website has not only adopted the SSL (Secure Socket Lager) encryption procedure but, at the same time, has also reinforced the set of anti-interference and encryption procedures to protect sensitive data related to payment methods as effectively as possible. . I Giaquinto s.r.l. has no access to confidential information relating to the means of payment.

Article 12 - Delivery
12.1. Place of delivery
The products will be shipped to the delivery address that the buyer has indicated during the formation of the Order.
The buyer will be notified of the shipment by e-mail. The Order invoice will be available directly on the Website, in the "My Account / Download" section. I Giaquinto s.r.l., delivers parcels throughout Italy and Europe, including the islands.
The buyer has the right to choose the place of delivery: in his residence, in the workplace, to a third person, in the place where he spends his holidays. In case of absence at the time of passage for delivery to the address indicated by the buyer, a communication will be sent by the courier.
After two passes by the courier, the package will remain available at the carrier for five days following the date of the second delivery notice. If this deadline is exceeded, the package will be returned to I Giaquinto s.r.l. Customer Service will take care to contact the buyer for a possible new shipment and, in this case, the related costs will be fully borne by the buyer.
12.2. Delivery time
The deadline for delivery is 48 working hours starting from the date of the Order for deliveries to be made in Italy and in the countries belonging to the European Union and 20 working days for deliveries of valuable materials, unless otherwise specified in the buyer before the final confirmation of the Order. In this case, I Giaquinto s.r.l. will indicate the different delivery time to the buyer. The delivery time will be indicated in the "Orders" section.

12.3. Delay of delivery
In case of delay in delivery, the buyer can contact Customer Service. The buyer has the right to terminate the contract relating to the Order, unless the delay is due to force majeure, if the delivery has not taken place within ten working days following the delivery date indicated at the time of formation of the Order. .
Within ten working days following the request for termination of the Order forwarded by the buyer, I Giaquinto s.r.l. will require his bank to reimburse the purchaser of all sums paid by him in execution of the contract.
12.4. Shipment delivered
Each delivery is considered performed when the product is made available to the buyer by the carrier. Delivery can be verified through the control system on the carrier's website www.ups.com and www.dhl.com. Without prejudice to the right of withdrawal granted to the buyer pursuant to the previous art. 8, it will be the responsibility of the buyer to check the shipment at the time of its arrival and to make all reservations and disputes that it deems justified, as well as to refuse the package if it finds that it may have been opened or if the package should show evident traces of deterioration. Such complaints must be indicated on the delivery note and communicated to I Giaquinto s.r.l., through the Customer Service within 24 hours of the working day following the delivery of the Order. The Customer Service of I Giaquinto s.r.l. will then open an investigation with the carrier. The buyer will receive an e-mail message with which he will be informed that an investigation has been opened. The response times of the carrier are generally 21 working days.

12.5. Information on delivery methods
When a package is ready for shipment, it is sent via the courier chosen by I Giaquinto s.r.l. The buyer is informed of the shipment by an e-mail message indicating the products shipped and the package reference number which allows you to monitor the status of the shipment by accessing the Site or Customer Service. The buyer also has the ability to monitor the status of the shipment of his package www.ups.com and www.dhl.com.
After two passes by the courier, the package will remain available at these offices for five days following the date of the second delivery notice. During these 5 working days, the buyer can arrange a new appointment with the courier or go to the delivery point whose address is indicated in the notice of passage. If this period elapses in vain, the package will be returned to I Giaquinto s.r.l. . Customer Service will contact the buyer for a possible return and, in this case, the related costs will be borne in full by the buyer. In any case, if in the eight working days following the shipment of the package, the buyer does not receive any news of his Order, he must contact the courier closest to the place of delivery or the carrier in charge. The buyer must communicate the parcel reference number communicated by e-mail at the time of shipment. If the package is found, it is sent to the buyer: the delivery procedure then follows its normal course (delivery of the package or notice of passage, etc.). If the package is declared lost I Giaquinto s.r.l. will notify the buyer and will immediately proceed with the completion of the formalities for the reimbursement of the Order (product and shipping costs).
Article 13 - Guarantees
13.1. Legal guarantee
In case of delivery of a non-compliant product (Article 6) and in case of delivery of a product affected by a hidden defect I Giaquinto s.r.l. undertakes to reimburse the buyer the price of the product, or, at the buyer's choice, to deliver a product identical to the one ordered compatibly with stock availability or to deliver a product of equivalent quality and price compatibly with availability. For requests of this nature, the buyer must contact Customer Service. The foregoing does not limit the right of withdrawal provided for in the previous art. 8.

13.2. Exclusion of warranties
Products modified, repaired or manipulated by the purchaser or any other unauthorized person are excluded from the warranty. The warranty does not apply to apparent defects. The warranty does not apply to products damaged by misuse.
Article 14 - Intellectual property rights
The content of the Website (including logos, trademarks, illustrations, photographs, etc.) is protected in accordance with Italian legislation on copyright, trademarks and other intellectual property rights. The elements presented on the Website are subject to change without prior notice and are made available without warranty of any kind, either express or implied, and cannot give rise to any claims for damages. No content from the Site may be copied, reproduced, published, downloaded, resent, transmitted or distributed in any way, except in the case of a simple recording of documents on a single computer for the exclusive personal use of the person who made the copy and for non-commercial purposes. In any case, proprietary citations must always be kept intact. The modification of these contents or their use for other purposes constitutes a violation of the property rights of I Giaquinto s.r.l..
In particular, it is forbidden to use these contents on another internet site or in a networked computer space. Simple links to the home page of the Internet Site are authorized. The following are forbidden: a) specific links that allow the Internet user to be redirected to an internal page of the Web Site without passing through the home page of the site; b) automatic insertion links (deep Iinking or inline Iinking) that allow the Internet user to automatically display in a specific space the contents coming from the Web Site; c) framing links that allow a page of the Web Site to appear in a frame within the page of the site visited by the Internet user.
In any case are prohibited links from sites contrary to morality, violent, pornographic or child pornography, which do not respect the dignity of the individual or intended to show or sell objects, substances and / or works prohibited or illegal. The existence of a hypertext link coming from a third site and directed to the Internet Site does not imply in any case a collaboration between I Giaquinto s.r.l. and such site. I Giaquinto s.r.l. does not exercise any control over third party sites and consequently does not assume any responsibility for the contents, products, services, information, materials, software of the sites that have a hypertext link with the Internet Site.
The Internet Site may contain links to partner sites of I Giaquinto s.r.l. or to third party sites. I Giaquinto s.r.l. has no control over these sites and consequently assumes no responsibility for the availability of such sites, their content, advertising and products and/or services available on or from such sites. I Giaquinto s.r.l. shall in no way be responsible for any direct or indirect damage that may be caused by the Internet user's access to the site of the partner and/or of third parties and by the use of the contents and services of such site by the Internet user.

Article 15 - Modification of the General Conditions of Sale
I Giaquinto s.r.l. reserves the right to modify these General Conditions of Sale. All new versions of the General Conditions of Sale will be highlighted in advance on the Website and will be applicable to new Orders. Buyers who do not wish the contractual relations relating to new Orders to be regulated by the new version of the General Conditions of Sale must inform I Giaquinto s.r.l. and, as from the date on which the new version of the General Conditions of Sale comes into force, must cease to use the Site.
Article 16 - Personal Data
16.1. The Buyer authorizes I Giaquinto s.r.l. to process his personal data in compliance with the Italian and European legislation in force.
The Buyer's consent to the processing of personal data by I Giaquinto s.r.l. is an essential condition for the execution of the Order.
16.2. I Giaquinto s.r.l. undertakes to respect the confidentiality of the personal data communicated by the purchaser on the Internet Site and to treat them in compliance with Italian and European laws on confidentiality.
16.3. I Giaquinto s.r.l. informs that the personal data of the purchaser will be used by its internal services, its branches and/or for those of the companies of the group to which I Giaquinto s.r.l. I Giaquinto s.r.l. may belong to: a) to inform the Buyer of sales and future events by sending invitation e-mails; b) to process the Buyer's order; c) to reinforce and personalize communication, in particular by sending newsletters, special offers and informative e-mails within the framework of the personalization of the Internet Site, according to the preferences noted. As far as the newsletter is concerned, should the purchaser change his mind and wish to stop receiving e-mails, he may cancel his subscription at any time.
16.4. I Giaquinto s.r.l. informs the purchaser that it may also communicate such personal data in order to ensure the delivery of orders by its employees, the execution of certain aspects of after-sales services and the carrying out of approval tests. Furthermore, I Giaquinto s.r.l. may communicate such data to respond to a legitimate request from the authorities.
16.5. At the time of creation or consultation of his account the purchaser may choose to receive commercial proposals, sent by I Giaquinto s.r.l., and/or its subsidiaries and/or the companies of the group to which I Giaquinto s.r.l. may belong concerning their own commercial partners.
16.6. In addition, in accordance with Italian law and Community disicpline, the purchaser may at any time exercise his rights of access to the archives, of opposition and of rectification or suppression with regard to the data concerning him by addressing his request (indicating his e-mail address, surname, name and postal address) a) by e-mail to the address of Customer Service; b) by accessing, on the Website to the "My account" section and selecting in the box the request "Addresses and account details" or "Deactivate account "; c) by mail, to the following address: customer@giaquintobags.com.
16.6. To access the Site and use the services of sale, you must register. The purchaser can access the Site by connecting to the Site directly, after identifying himself, using his identification data (username and password).
16.7 In order to facilitate and speed up the access to the Site and to the services, I Giaquinto s.r.l. collects and registers Cookies. Purchasers may oppose the registration of Cookies by configuring the browser of their computer so that Cookies are automatically blocked. In this case the purchaser every time he/she accesses the Site and the services will have to re-enter his/her user name in order to identify him/herself.
16.8 I Giaquinto s.r.l. undertakes to make every reasonable effort to make access to the Site available, 24 hours a day, 7 days a week, independently of scheduled maintenance operations, except in cases of force majeure or events beyond the possibility of control or any anomalies and extraordinary maintenance operations necessary for the proper functioning of the Site.
Article 17 - Miscellaneous
17.1. In the event that any provision of these General Terms and Conditions of Sale should be considered null and void, these General Terms and Conditions of Sale will nevertheless remain valid and effective for the remainder.

17.2. The information exchanged by means of the Internet Site is authentic between the Parties. Elements such as the time of receipt or emission of data or the quality of the data received shall be deemed to be authentic in priority according to what appears in the computer system of I Giaquinto s.r.l., without prejudice to the purchaser's right to offer proof to the contrary. The effectiveness of the proof provided by the computer system shall be equal to that of a written document signed in original.
Article 18 - Applicable law, mediation and jurisdiction
These General Conditions of Sale are written in Italian and English, are governed by Italian law and therefore will be interpreted and executed in accordance with it. Therefore, contracts concluded between I Giaquinto s.r.l. and buyers are governed by Italian law.
This is without prejudice to the application to purchaser-consumers who are not habitually resident in Italy of any more favourable and mandatory provisions provided for by the law of the country in which they are habitually resident, in particular in relation to the term for the exercise of the right of withdrawal, the term for the return of the Products, in the event of the exercise of such right, the procedures and formalities for the communication thereof and the legal guarantee of conformity.
In the event of any dispute arising, the purchaser shall first contact I Giaquinto s.r.l. in order to attempt to reach an amicable solution. Should no amicable solution be reached, the purchaser shall start an "ADR" (Alternative Dispute Resolution) mediation procedure by directly contacting a mediation body of his choice. As an alternative to the "ADR" mediation procedure, the purchaser may initiate an "ODR" (Online Dispute Resolution) mediation procedure by connecting to the dedicated page of the European Commission's portal through the link: http://ec.europa.eu/odr, following the instructions therein and filling in the fields provided in order to initiate the procedure. It is understood that both the ADR and the ODR procedures are alternative procedures and that the purchaser has the right to take direct legal action before the Court of Naples or before the court having jurisdiction over his municipality of habitual residence. The purchaser who resides in a member state of the European Union other than Italy, may also have access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for small claims, by Regulation (EC) No 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interests, fees and expenses, Euro 2,000.00. The text of the regulation can be found on the website www.eur-lex.europa.eu.

Privacy policy by ex art. 13 D.Lgs. 196/2003 – “Codice Privacy”
I Giaquinto S.r.l., (hereafter “Owner of Personal Data Handling”), provides the following information regarding your personal data handling.
1) Data collection mode and purpose of its treatment.
Your personal data will be treated for the following purposes:
a) management for accounting purposes related to sale of our products, sales and after sales service, as for example. Administration, accounting, goods return, warranty, fraud prevention, customer satisfaction management.;
b) Legal obligation fulfilments, European communitarian rules and regulations (included money laundering regulations) and exercise of own rights in court.

1. Data Conferring.
Conferring personal data for the purposes indicated in the points 1. a) e b) which precede is also necessary; Refusing data conferring may result in the impossibility to supply any product or service. If you are to confer data regarding third parties (as for example relatives), you must make sure that they are correctly informed about the use of their personal information in conformity with the present law regulation.

2. Treatment mode.
Your personal data will be treated with or without the help of electronic instruments in compliance with the Privacy Code laws, including the security profile defined on the basis of principles and procedures compatible with the abovementioned purposes.
3. Treatment scope, communication and data dissemination
Personal data will be made available to employees and collaborators of the owner of personal data handling as in charge personnel of the treatment.
Your personal data will be available to treatment by third parties which will act as responsible for the treatment; third parties in charge by the owner of personal data treatment, for technical and functional services, in compliance with the abovementioned purposes (Example: shipping companies, customer support, informatic systems maintenance, etc..)
Your personal data will not be object of dissemination.
The complete list of the subjects appointed as responsible for the treatment and of the subjects to whom data is transferred may be requested posting an email to info@giaquintobags.com
5. Owner of personal data treatment is:
– I Giaquinto S.R.L. , Via R.Morghen n. 36, 80129 NAPOLI (NA)
6. Your rights.
In any time, you may exercise the rights recognized in art. 7 of Privacy Code laws.
In particular, you may ask for confirmation of your data existence, content, origin, accuracy verification, ask for integration, update, rectification, deletion, anonymizations, block of data.

You can oppose completely or in part to the treatment of your personal data for legitimate motives, as well as oppose completely or in part your personal data treatment within the purposes of advertising material, direct sale or to achieve market research or marketing communication.
you may exercise the rights recognized in art. 7 of Privacy Code laws, posting a mail to the Owner of Personal Data Handling to the following address: info@giaquintobags.com

RETURNS POLICY

All products are under the “money-back guarantee” provision for which the buyer can take up within 14 days after the product’s delivery date.
To make a return the buyer can refer to a courier of his choice.
The product must be returned:
a) properly packaged in its original packaging, in perfect resale (not ruined, damaged or dirty) and equipped with all its accessories, operating instructions and documentation;
b) bearing the invoice;
c) without obvious signs of use other than that which is compatible with the performance of a test of the same, that is to say, that it does not follow a prolonged use (of more than a few minutes) exceeding the time required for a test; It is not in a state that does not allow its resale.

In order to exercise his right of withdrawal, the buyer must use the appropriate form in the “Returns and Refunds” section, indicating the order number from which he or she intends to withdraw.

In the event of the withdrawal, the buyer is obliged to return the products to I Giaquinto s.r.l., at cost to him, to the address indicated in art. 9 of the General Terms and Conditions within fourteen days from the date on which the buyer communicated to I Giaquinto s.r.l. the decision to withdraw from the contract. The term is respected if the buyer returns the products to I Giaquinto s.r.l. before the expiry of that period of fourteen days.

PAYMENTS

By clicking on the “Place Order” button at the end of the purchase procedure – after checking the contents of the Order in your “Shopping Cart” and then having it changed, if applicable, the buyer makes the order and declares to accept it in its entirety and without reserve any of these General Sales Conditions. Shipping times are approximately 14 days.

ORDER CHANGES AND CANCELLATION

In case of change / cancellation of the order you can contact our customer service.
If the shipment has not been done we will do our best to help you at this stage.

REFUND

Refund to the buyer is effected within fourteen days of the date on which the I Giaquinto s.r.l. has received the communication of the intention to withdraw from the contract by the buyer, provided that the Giaquinto s.r.l. received the products or proof of their reshipment. Only the purchase price of the product will be refunded to the buyer, excluding shipping costs. Refund will be made using the same means of payment used by the buyer for the initial transaction, unless otherwise agreed. It is understood that the repayment may be suspended until the receipt of the goods or until the proof of their reshipment by the buyer. The costs associated with the return of the products are incurred by the buyer as provided for in art. 57, paragraph 1 of the Consumption Code. The status of the withdrawal procedure and its indication are visible to the buyer in the “Orders” section.